Clear Visuals and Live Sound. Less, User profile for user: In response to ainternational1. When the LG Ultrafine 5k was launched it was explcitily "built for mac" where there was no indication of compatibility with Windows devices. While your camera issue has been initially addressed by brenden, you might also find this support article useful: FWIW, I used my own 5k monitors as a "really good excuse" to buy a shiny new MacBook Pro. Jul 15, 2020 6:08 PM in response to AndrewJSel Native Resolution 3840 x 2160. I bought the LG Ultrafine 5K monitor a couple of months ago and it was working great up until a couple of weeks ago where the camera stopped being detected. Another reason according to Ars . MarkW_NL, Aug 28, 2020 1:45 AM in response to HolkhamStudios, Sep 28, 2020 8:57 AM in response to ilya223, Oct 22, 2020 4:37 PM in response to Aden_Celeste, Oct 22, 2020 5:01 PM in response to Aden_Celeste, User profile for user: macOS 10.15, Aug 7, 2020 8:28 AM in response to brenden dv ainternational1, Jun 30, 2020 6:38 PM in response to freesf, Jul 1, 2020 10:17 AM in response to ainternational1, User profile for user: Jul 16, 2020 6:24 AM in response to AndrewJSel Any thoughts and help on this would be great! QameraDesign, Jul 16, 2020 6:49 AM in response to freesf, User profile for user: Refunds. Having the same issue! All postings and use of the content on this site are subject to the. blainegunn, Nov 25, 2020 10:55 AM in response to Aden_Celeste, User profile for user: In response to Aden_Celeste. Built-in camera: yes: Screen surface: Gloss: Built-in speakers: yes: Connectivity. Didnt test it well, Jan 12, 2021 10:06 AM in response to Fodde In response to AndrewJSel, Disagree. Apple disclaims any and all liability for the acts, Take it up a notch with the LG UltraFine monitor, boasting an immersive 27-inch display with 5120 x 2880 resolution and 218 ppi that lets you experience the beauty of a MacBook or MacBook Pro on a large 5K screen. Looks like no ones replied in a while. Similar issue here with Mac mini M1 and LG UltraFine 5K display (with camera and speakers) connected via ThunderBolt: unable to connect "Virtual Video Camera" to "Windows 10 Arm" now. omissions and conduct of any third parties in connection with or related to your use of the site. I own a 2020 Macbook Pro with the 5600m and Intel i9 2.3ghz. rose_10, Jun 29, 2020 5:34 PM in response to freesf, User profile for user: , Question: From what I read in other threads, it looks like most owners of a 15'' tbMBP can use the 5K monitor with Bootcamp running Windows. I thought about to try install macOS Big Sur beta but it has a lot of bugs for now, If you want i can record some videos to show you the problem and you will see, Jul 24, 2020 12:46 PM in response to ilya223 The monitor speakers are however recognised and work . In response to Aden_Celeste. LG UltraFine 5K Display is best choice for entertainment and communication, such as watching movies, Face Time calls and online chat. Update made no difference. We have tested the issue with several MacBooks and also three LG 5K monitors. HolkhamStudios, Aug 7, 2020 8:28 AM in response to brenden dv, User profile for user: The camera works normally fine, however during video calls it freezes every 5 minutes. I do have exactly the same problem on my new recently bought 2020 MacBook Pro. I have tried shutting down the mac and plugging everything in and out and the one display won't turn on. Anyone had any success fixing this issue? More Sales and That's a 4096 x 2304 resolution (more than 9.4 million pixels) with the same wide color support and three USB-C ports. When connecting a MacBook Pro 2020 to the LG 5K monitors integrated webcam is choppy and freezes constantly. All postings and use of the content on this site are subject to the. The LG Audio and LG Video are both there, and I can control the monitors sound and brightness without issue. After a series of tests run on the LG UltraFine 5K monitor while . brenden dv, Jul 24, 2020 12:46 PM in response to ilya223, User profile for user: Still MUCH SLOWER in Xoom and the Photoboth app than the native camera on the Macbook, Jul 16, 2020 6:49 AM in response to freesf 1-800-MY-APPLE, or. To start the conversation again, simply ask a new question. Thank you for the additional information regarding your device. In response to jondunning, Same. LG Ultrafine Display Sound / Camera Problem Anyway, my 5k screen worked perfect with older MacBooks and continues to do so - it's definitely the new MacBook! Given that you've isolated the issue to the one particular Mac, we've got some additional troubleshooting to help move forward. brenden dv, Aug 13, 2020 4:49 PM in response to cassmonk, User profile for user: They were working fine until recently one of them won't turn on. I hope this information helps. Question: captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of All postings and use of the content on this site are subject to the. What Apple needs to do, it is to have a MacBook 13" 2020, plug it to an LG 5K monitor, open FaceTime or Zoom, and see the issue themselves, where the video is choppy. any proposed solutions on the community forums. I did update the MacBook Pro 13" 2020 to 10.15.6 and connected to the LG UltraFine 5K and I did not see improvements :(. After building the system with this configuration, running the Nvidia's DP output into the Thunderbolt AIC, and connecting the LG 5k monitor via its Thunderbolt cable, a fresh install of Ubuntu loaded up fine, and we were able to log into the Gnome 3 desktop just fine. Q: Analogue 3.5mm input: 0: Number of USB 2.0 port: 0: Number of USB 3.0 ports: 3: . LG Ultrafine Display Sound / Camera Problem. only. First, let's start by resetting the SMC and NVRAM on your MacBook Pro. We understand from your question that the camera on your external monitor is not working as expected. Question: Q: LG Ultrafine 5k Monitor camera not working for Mac Book Air 13" 2017. Under the 'Hardware > Thunderbolt' menu choose your LG 5K Display. What's wrong with MBP 13 2020? Well i too have this same issue makes me regret buying the LG UltraFine and buying a new machine. Should that behavior still continue, youll want to reach out to LG to get further assistance: Get Product Help & Support | LG. For any other app, get the steps to change the access settings for the camera: Feel free to reach back out if you have any questions. 1-800-MY-APPLE, or. Q: In response to HolkhamStudios. We have tested the two LG 5K monitors, with 3 different MacBook Pros, from 2019 and two 2020. We can certainly help you with this! The integrated webcam in both LG 5K monitors was working as expected (smooth) with MacBook Pros from 2018 and 2019. Looks like no ones replied in a while. Sales and I want to share with the group that I purchase a brand new LG UltraFine 5K (build on 2020) to test the MacBook 13" 2020 LG 5K webcam issue. Apple may provide or recommend responses as a possible solution based on the information I have the above and plugging in new LG 5k monitor the camera does not recognise and start up on the monitor even when I select it from within apps requiring camera eg FaceTime, Google Hangouts etc. The real benefit is that macOS does a lot better on 5K at 27" than it does with 4K at 27", and most 4K displays are 27". captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Hello altogether, so I have an LG UltraFine 5K display which I currently connect to a Windows PC with an RTX 2070 Super via USB-C. Basically this works as you would expect. 1-800-MY-APPLE, or. provided; every potential issue may involve several factors not detailed in the conversations How to Connect the LG Ultrafine 5K to a Windows Desktop. We would recommend using the resource below. Apple disclaims any and all liability for the acts, To start the conversation again, simply ask a new question. There is an issue with the new MacBook Pro 2020 and the integrated webcam in the LG 5K monitors. My current setup: 10700K Z490-E Strix ThunderboltEX 3-TR AIC card (original firmware) The thunderbolt port on these monitors is known to get loose after a while and need repaired. thakkrad, User profile for user: Less, User profile for user: Hello freesf and welcome to Apple Support Communities. In response to rose_10. MacBook Pro (16-inch, 2019) 2 Ultrafine 5K displays. I have two LG UltraFine 5K monitors 27". Having the same issue, tried 2x 5K LG monitors and 2x 2020 MBPs, all combinations have the same issue. Select the 'Apple Logo > About This Mac'. Unfortunately (or perhaps . Refunds. Nov 25, 2020 10:55 AM in response to Aden_Celeste The display features up to 500 nits of brightness with a 5,120 x 2,880 resolution and P3 wide . 2019 still works great with 5k display. I have been having this exact same issue from when I upgraded to the 2020 MacBook. LG Laptop camera Not working Win 11. LG PC Has camera not working after Windows 11 Upgrade. I'm thinking an issue with the thunderbolt integration on the new MacBook pros. xsphinx, Mar 25, 2017 4:28 PM in response to Tmae5000, call This issue in not with my 2019 from where I recently migrate. Like most IPS monitors, it has great wide viewing angles. only. In response to freesf. Use the LG UltraFine 5K Display with your Mac or iPad Pro - Apple Support. Expansion Card: https://www.newegg.com/Product/Product.aspx?Item=9SIA4UG7G53537&cm_re=Asus_thunderbo. There is no problem with MBP 15 (2016-2019), MBP 13 (2016-2019), I think this is processor or driver problem. The screen and built-in speakers are perfect. In response to cassmonk. By . Best of all, you can order it today, though shipping is out 5 - 6 weeks. Ive tried rebooting and changing security settings, but to no avail. provided; every potential issue may involve several factors not detailed in the conversations Aden_Celeste, Oct 22, 2020 4:32 PM in response to ilya223, User profile for user: It is this simple. I had pretty consistent issues with the LG UltraFine 5k before with my new MacBook Pro 2020 13", but after the update the webcam frame rate seems consistent with what I observed with my MacBook Pro 2018 13". Get help with video issues on external displays connected to your Mac, Aug 28, 2020 1:45 AM in response to HolkhamStudios Any suggestions? I've also checked that display on MBP 13 2017 (Two Thunderbolt 3 ports) and MBP 16 2019, and i hadn't have that problem. Nor with the 2018 that I have. This is an expensive fix! More In response to freesf. Question: In response to avram144. Apple disclaims any and all liability for the acts, This site contains user submitted content, comments and opinions and is for informational purposes Jun 29, 2020 5:34 PM in response to freesf I remember my problems with old Apple Thunderbolt Display, but LG works flawlessly. So if you want a 27" display that will look optimal on both Windows and Mac . Macbook Pro 13" (2020 with i7 / 4 ports) and Philips 439P9H screen, connected via USB3.2. The item that does not function as intended and is not fully operational. It also transfers a USB 2.0 signal so you can use the USB features of the display (brightness control, USB hub, etc.) 1-800-MY-APPLE, or. After doing some video chats with Skype, Ive got serveral problems. Occasionally a reboot would sort it out but now nothing will being the device back online. We can confirm that the issue only happens with the MacBook Pro 2020. LG Ultrafine 5K Monitor won't turn on/wake up. My other two LG UltraFine 5K were build in 2017. ilya223, LG UltraFine Display's camera freezing on MBP 13 2020, User profile for user: Chattanoogan, Aug 13, 2020 4:58 PM in response to cassmonk, call LG Ultrafine 5k Monitor camera not working for Mac Book Air 13" 2017 In response to sabitau, Jun 30, 2020 6:38 PM in response to freesf Jan 12, 2021 10:09 AM in response to avram144 When connecting the monitor to the laptop using the USB-C cable supplied with the monitor, it recognised in Display settings on Windows 10, the secondary monitor is named as LG Ultrafine but the monitor is not active and switching the multiple displays option to extend makes no difference. I am running a 2019 Macbook Pro 13 Inch with a Core i7 and 16G ram. I only have the laptop plugged into the monitor right now and it doesn't detect the webcam. To start the conversation again, simply ask a new question. As I explained in my post, earlier MacBooks do not have a problem with the webcam, but the MacBook Pro 2020 have the issue with the LG 5K webcam. any proposed solutions on the community forums. In response to Tmae5000. Apple may provide or recommend responses as a possible solution based on the information Large, top quality, high resolution displays aren't cheap, and the LG Ultrafine 5K is no exception. Anyway, just confirming another person with the same problem here Oct 22, 2020 4:32 PM in response to ilya223 In fact, after its release, Linus . In response to QameraDesign. After this, then choose System Report. The Apple Studio Display is, as expected, more expensive (starting at $1,599) than the LG 5K ($1,299) with an important caveat. 5K monitors. So far, it does not. The LG UltraFine 4k is a decent 23.7 inch, 4k monitor. A forum where Apple customers help each other with their products. Q: Teddy_B, Jul 15, 2021 9:11 AM in response to thakkrad, call The MacBook Pro 2020 webcam works fine with the apps. To the naked eye the Ultrafine 5K's . In response to ilya223. I can then see tiny white flicker in form of stripes on the right side of the . Key Features. Its better but nowhere near fixed. Jun 30, 2020 8:04 AM in response to sabitau Oct 22, 2020 4:37 PM in response to Aden_Celeste Supermanfan, Sep 13, 2020 12:54 PM in response to QameraDesign, Jul 27, 2020 3:12 PM in response to Supermanfan, call Thanks for reaching out through the Apple Support Communities about that difficulty with the built-in camera for your monitor. In response to AndrewJSel, Thank you for letting the group know! How can we raise the awareness to apple about this? I only have the laptop plugged into the monitor right now and it doesn't detect the webcam. Tmae5000, LG Ultrafine Display Sound / Camera Problem, User profile for user: captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Windows 10 shows up properly. Jul 1, 2020 10:17 AM in response to ainternational1 2. 2020 MacBook FaceTime camera is still choppy maybe one frame every 3-5 seconds.. I am running a 2019 Macbook Pro 13 Inch with a Core i7 and 16G ram. wheresaldo, Jul 15, 2020 6:08 PM in response to AndrewJSel, Jul 15, 2020 6:11 PM in response to wheresaldo, Jul 16, 2020 6:24 AM in response to AndrewJSel, User profile for user: Operating System: Ubuntu Linux 18.10. only. As you have already isolated the issue to the web cam in the monitor (i.e., the integrated camera in the macBook Pro itself works as expected) and other functions are not affected, you'll want to deal directly with LG on this. To start the conversation again, simply ask a new question. any proposed solutions on the community forums.
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