We can maybe get the issue figured out here. View on SimpliSafe. @pottsz. SimpliSafe Video Doorbell Pro. @mag what symptoms are you seeing that indicate a connection issue? If that doesn't work, the next step is to get you a replacement. 10 Things in Your Home that Interfere with and Block Wi-Fi Signals that an extender could help with.Your Neighbor's Network.Separate Wireless Networks in Your Own Home. It was a survey! They are build with dual antennas, so they should actually be performing better than the Indoor Cameras. If your camera has trouble reading the QR code, you can find steps to correct the issue here. what symptoms are you seeing that indicate a connection issue? A lot of these doorbell systems have problems with dual band gateways configured for band steering. For example, is it broadcasting on 2.4GHz? If you're able to find them, what are the settings of your WiFi network? Window, door and motion detection I hope this help! I've been trying for a few days to get my SimpliSafe camera on Eero and this worked perfectly for me. I switched the VPN gateway to use Quad9 public DNS for its monitoring freeing up Google public DNS so now every VLAN can hit 8.8.8.8 and the camera joined flawlessly. Do you know both the download speed and the upload speed of your internet connection? I've tried just about everything I've read to get the camera to connect to no avail. I have tried all of the suggestions but nothing works. No? Hopefully SS already suggested all of this though. If there are no lights flashing on the camera, this means that it is disconnected from power. Their tech support is not very techy. But the final step; the camera will not connect to my WiFi! for details on how to update your cameras WiFi credentials. This has been a long journey. Set camera on to of router same problem. However, this is only valid for 24 hours. 4. Read on for how to determine which of the reasons above is causing your issue and how to resolve it. Now, These are the last changes I had to do for this to finally work! If your camera is not updating correctly, The cameras WiFi network is down or experiencing other issues, The camera has incorrect WiFi credentials. A blinking yellow means that the camera was able to connect to the router, but the router isn't allowing it to access the wider internet. Frankly, if I was less knowledgeable about logging into my local modem settings, most people would give up and send back these outdoor camera units. Create a QR code through the Simplisafe app Convert that QR code into text Modify the text with the necessary backslashes so the colon in your SSID doesn't mess up the string that the camera is expecting Convert the modified string back into a QR code Continue the camera set up using the newly modified QR code Since Ive tested the wifi strength and speed, and its ok; other cameras adjacent are working, its got to be the Simplisafe exterior cameras. Following up on my original postsomewhat sheepishlyon the camera install process the point at which the app tells me it is connecting there is a prompt on the keypad acknowledging that an install is in progress. Setup of the base station and sensors worked perfectly however the camera refuses to connect to my 2.4g WiFi. Other brand camera works fine without connection issues. During set up mode, the camera waits to read a QR code which tells it the WiFi name and password. If this issue arises during setup, ensure that you have entered your WiFi network and password correctly. Outdoor cameras are a necessity for sure. They are build with dual antennas, so they should actually be performing better than the Indoor Cameras. All plans do not require a contract and can be cancelled anytime. Click here for details on how to update your cameras WiFi credentials. This is driving me crazy! Were your cameras previously working, like the original poster's? An assist to Jet (sp?) The two replacements worked great for one day. Discussions around our indoor camera, also known as the SimpliCam, happen here. etc. Same here. If other devices on the same WiFi network are not experiencing connectivity problems, your camera may be having trouble connecting because it is too far away from your router. Same problem. Then, it stopped, after one day. Product information Technical Details Additional Information Warranty & Support So i know this topic comes up a lot but I've tried everything to connect one of my outdoor cameras and it won't connect to wifi. Metal and Floor Heating. But the final step; the camera will not connect to my WiFi! @hadweaver would you mind giving us a bit more info about your setup, as well as what you've already tried? The tech suspected the antenna in the camera was probably faulty and they shipped me a replacement one. Only then, does it provide wider coverage. Do you see any signs of the units still being powered on (LEDs, voice prompts)? The SimpliCam security camera (about $99) is a standalone device that you can use without other SimpliSafe equipment. Like most of you, the outdoor cam was the main thing I wanted. There is a camera only plan which SimpliSafe offers. Has anyone else noticed any second order impacts after the most recent firmware update? I have tried unplugging it for over 30 min., removing the camera and installing as a 'new' camera. Then they did not. I have subscription with gen 3 and 2 indoor cameras. In terms of features, the SimpliSafe outdoor camera is well-roundedyou've now got activity zones and motion sensitivity settings that . Checking your wifi account and password are correct, 4. We'd love to learn more about your setup so we could investigate. This plan provides unlimited camera recordings for up to five cameras and costs $9.99 per month or roughly $.33 per day. Thank you for all of you who take the time to provide suggestions to the commnuity. New batteries in and they still will not connect or even light up. We'd love to learn more about your setup so we could investigate. All I did was get my hopes up because I'm still having the same problem Device interference and WiFi signal strength are definitely a non-issue, and now I know for sure that 5G isn't the issue either. I didn't have any issues with the camera reading the QR code when I initially set it up, so I don't think that's the issue. So, if you too have done everything else imaginable try something simple and see if you can ping 8.8.8.8 from the network the camera is on Its unbelievable to me that this issue is so written about and none of the security techs when calling support didn't know these basic modem issues. @polymerman would you mind DMing @simplisafe_community ? SIMPLI SAFE should take note. no other issues with connections on any other device. $169.99. Other brand camera is adjacent to one and works fine. It worked great when installed. I just paid $700 for the equipment and this install is less than a week old. Set up figured to be a breeze like the rest of the system, battery charged, camera turns on, connects to the base station. 1. sorry to hear you're having trouble with those Outdoor Cameras. The last advise they gave me was to call comcast That's ridiculous. It was an idea put forth a long time ago to allow Wifi passwords to be passed from the router to a device without needing to type it in on the new device "manually". I would recommend to perform these changes one by one to see which one will unblock you! Then press the button to connect it to your security system. Simple as can be. The second would not set up. I went through the entire protocol to fix this without any success. I bought this system specifically for the outdoor camera, and how ironic that it's the one component I can't connect. SS does recommend using a mesh network setup. So if anyone is having the same issue try changing the channel to 1,11, 3, 6 best channels and keep the security at WPA 2 . On my second outdoor camera. thanks so much for doing the legwork here! If the camera has a flashing red light, it has incorrect WiFi credentials. I still can't get mine to connect to wifi. SimpliSafe's only security camera, SimpliCam, is not waterproof and is only meant to be used indoors. Everything looks to be working/connecting as it should except for the final outdoor camera set up in the app. Thu, Dec 9, 2021 8:06 PM Outdoor camera wont connect to Wifi After patiently waiting for the outdoor camera to ship on back order, it finally came. @jskrjs, sorry to hear you're having trouble. Given that many users already use the SimpliSafe security ecosystem, I wanted to research what they offered regarding outdoor security monitoring. It either works or it doesn't. When I found this post I felt positive I would make my brand new outdoor camera work, but no luck. When you release, it should reboot into setup mode, ready to be set up again. OK, as promised, I am reporting back to you all. https://community.simplisafe.com/conversations/wireless-outdoor-security-camera/outdoor-camera-not-connecting-to-wifi/61c28605e4279c627b167443. Redirecting to https://support.simplisafe.com/conversations/wireless-outdoor-security-camera/outdoor-camera-wont-connect-to-wifi . Thanks for the tip. I have a 2.4ghz network going. My WiFi works, the indoor cameras connect fine, all software is up-to-date, so what gives? Simplisafe support is horrible. Rebuilding your home so it works with SimpliSafe. Given the fact that all my network devices, including another simplisafe camera has no issues at all, I am beliving is the device itself. Not my wif because other cameras working great. When the camera light is solid yellow, this means that it is updating its firmware. .css-e0a60h{color:#0F2544 !important;background-color:!important;}.css-e0a60h:hover{color:#40a3f5 !important;background-color:!important;}.css-e0a60h:focus{color:#40a3f5 !important;background-color:!important;}.css-1kd84jh{line-height:105px !important;}Product Support. And yes it is 2.4ghz with good signal. I changed the password to my wifi and now no matter what I do, I can't get my camera back online. I have some questions for you that might help with finding an answer: We do have a guide on our Help Center with some steps that might help. Still same problem. Set-up is no problem, but it will not connect to wifi. ? It's 2022. @manphibian Everything should work right out of the box. Exact same issue. SS has an excellent diagnostic tool for the Simplicams that they are working on (quickly it is hoped) to put into the Outdoor camera section of the phone apps. @massy91 thanks so much for doing the legwork here! I'll report back when they arrive and let you all know if they will connect or not. @pottszsame here! I was recently gifted a 2 year old SimpliSafe system that was still packed and never used. When a live stream is initiated, the camera must first wake up and then connect to Wi-Fi and start the stream. If it didn't, it would be in a box going back to the team who put it together. Check that your SSID is not concealed. But a couple of minutes ago, while doing these changes, I decided to select only WPA2. Assuming you got through the scanning part, a blinking red means that the camera is not able to connect to the router - either because it's out of range, or the login info is incorrect. Niether camera can find any of my 4 networks avaiable. When you disconnected the camera from WiFI, did you reset the camera? I have done that with multiple tech products over time. You then attempted to disconnect the camera and reconnect it, but now it's not longer able to do that. I am having allot of issues with outside cameras. https://support.simplisafe.com/hc/en-us/articles/360035743071-WiFi-Extender-Supplemental-Instructions. By "entire protocol", I'm assuming that already includes doing a reset by pressing the Pairing Button in the back for 16 seconds? The base station is intended to operate during a power outage by drawing power from its rechargeable backup battery. @SDTX sorry to hear you're having trouble with those Outdoor Cameras. Since the SS stuff only works on 2.4G something about a simultaneous transmission on 5g with the same SSID appears to confuse the process of initially connecting the camera to the network. Six to eight feet is usually the maximum distance; 4 any farther away and you might experience delays in loading the camera's live stream and preparing motion-activated clips. They both set up without any any issues worked great for one day. What indicator light are you seeing on the Outdoor Camera? Calling your Internet provider instead of SimpliSafe, 5. .css-e0a60h{color:#0F2544 !important;background-color:!important;}.css-e0a60h:hover{color:#40a3f5 !important;background-color:!important;}.css-e0a60h:focus{color:#40a3f5 !important;background-color:!important;}.css-1kd84jh{line-height:105px !important;}Product Support. I go though the Simplisafe instructions and the cameras say they are connecting to the internet. @davey_d The reset did the trick, but I had to install with keypad and use the App in my iPad to finish installing. I'm still learning with the system, so found a few other data points here that I think further confirm the connection issue isn't wifi, but something with the app. I was standynext to the base station, about two feet from the router. I received two faulty cameras. Wed, Dec 22, 2021 5:19 PM Outdoor Camera refusing to connect to WiFi The camera worked as usual before today. Generally, your camera will be unable to connect to WiFi for the following reasons: Your camera has incorrect WiFi credentials, Your camera is too far away from the WiFi router to receive signal. The base station has strong Wi-Fi. I had done everything found so far (ensure 2.4ghz, ensure control channel 1/6/11, ensure WPA2, ensure battery fully charged, etc. Baby Monitors, Walkie-Talkies and Other Radios. 20 window and door sensors work great, indoor cameras work great doorbell camera works great but not the wireless outdoor cameras. 8890. This is very frustrating. Camera acting dead, won't connect to wifi after password change This is ridiculous. Same here. Perhaps an easy fix would be to add a WiFi extender to an outlet by a window nearest the camera? I have eero mesh wifi and that app lets me see what devices are connected to my wifi network - that app shows the outdoor camera connected to the 2.4Ghz band of the network (as intended). Is there something wrong with the App itself? 2. Discussions around our indoor camera, also known as the SimpliCam, happen here. I kept trying and trying, I guess I needed some luck from the community. By "entire protocol", I'm assuming that already includes doing a reset by pressing the Pairing Button in the back for 16 seconds? But I would still suggest moving the cameras to different spots anyway to test - maybe even start with having them inside to see if they perform the same. I've double checked everything yet again and still this camera will not connect either. You do that by holding the button in the back for 16 seconds. Outdoor cameras (2) will not connect to Wi-Fi. See clearly in color at night Even if you are reinstalling, you must choose Install Camera, Camera, and then the gear icon in the lower-left corner. If your SimpliSafe Base Station isnt connecting to your Wi-Fi, your router may be running on a 5GHz Wi-Fi network. @massy91 Also, I have consider if I get the new firmware file and a feasible tool/process to update it while connecting the camera to a computer, I am willing to try it. I don't have time to beta test products for companies. Their tech support is concentrated on building the devices, not talking to customers, so if you're talking to someone, then your steps will be: 2. There is a bit of a known problem with ARRIS brand routers, but I had similar problems with an Orbi 6 Mesh System. 3 1 WTAF This process can take up to 10 seconds. Its been 5 months now since SimpliSafe replaced my cameras as early stated and they are still working flawlessly. I'm having the exact same issue. I can see them on the Router "connected devices" page . - Control Channel MUST be 1, 6, or 11 (I think this was the blockage all along!) The camera had minor issues mainly due to the cold but now it's just frustrating. Make sure your router is connected to power and then contact your internet service provider for assistance setting up your router. Now they will not show a live view. Then, choose Add New Camera. So you know the moment steps foot onto your property. I bought a new phone and it doorbell and camera installed instantly. Is this standard to need a reset each time recharging the battery? For users who want Continue reading Are SimpliSafe Cameras Waterproof? Then they did not. And make sure you have WPA3 Mixed Mode or WPA2 enabled as well, rather than straight WPA3. Failing all of that if possible lower the transmit power on the 5G radio as low as possible temporarily until the camera connects. You do that by holding the button in the back for 16 seconds. I have a complicated network setup - a main router w/ 2 WAN gateways (regular and VPN), several access points (some w/ wireless capabilities), and a lot of VLANs configured to keep everything isolated. Many users love using their SimpliSafe cameras for monitoring the inside of their homes, but what if they wanted to have the same level of protection outside? If your camera has a flashing white light, it does not read the QR code that allows it to connect to WiFi. To learn more about how to improve the connectivity of your camera. Wifi tested at both locations and is better than minimum requirement. I do think they have worked pretty continually on the WiFi stability so if you have an older firmware in the base that might be something to look at. The SimpliSafe Wireless Outdoor Security Camera notifies you when anyone approaches. $169.00. I had used 8.8.8.8 (Google [primary] public DNS) for my VPN-only gateway and because the IoT VLAN can't route to the VPN VLAN, ultimately the devices connected to the IoT VLAN couldn't ping 8.8.8.8. A built-in spotlight + HDR let you see clearly 24/7. After you've given the camera a name, click Next. Generally, your camera will be unable to connect to WiFi for the following reasons: The camera is disconnected from power The camera is unable to read the QR code Your camera is updating Your WiFi network is down Your camera has incorrect WiFi credentials Your camera is too far away from the WiFi router to receive signal If that doesn't work, the next step is to get you a replacement. BTW, I just installed a MyQ Garage camera without any problems. (you can use the Check Connection tool, in the Camera Settings section of the SimpliSafe app). I did all the double-checking and troubleshooting but all for naught, then spent half an hour on the phone with tech support having me do all the things I already did with the same disappointing result. After patiently waiting for the outdoor camera to ship on back order, it finally came. I just called Customer service and they are sending me 2 new camera's. I have another brand camera (that I was planning on replacing) adjacent to one of the exterior cameras that works great. Discussions around our indoor camera, also known as the SimpliCam, happen here. To optimize battery life, SimpliSafe Outdoor Cameras enter a "deep sleep" mode when not in use. After doing the hours long ordeal of trying to get them to work, and being on the phone with Simplisafe customer service, I got two replacements. They can only account for so much, so if your system is not finding it, or something is preventing connection, no amount of tech support is going to help you get it set up correctly. I went through the entire protocol to fix this without any success. The two defective cameras I received first, one went flawlessly through the installation steps, until the rest of live video, and would not connect and display. In the past, we've had success with setting up a dedicated Guest SSID, locked to the 2.4GHz band. SimpliSafe does not currently Continue reading Can SimpliSafe Cameras . , sorry to hear you're having trouble. I have a doorbell cam and indoor cam connected with no issues. I have some questions for you that might help with finding an answer: What is the make and model of your WiFi router? Uninstalled both cameras. One configured within 5 minutes. I came across this threadhttps://community.simplisafe.com/conversations/wireless-outdoor-security-camera/outdoor-camera-not-connecting-to-wifi/61c28605e4279c627b167443and it is indeed needed. If the camera has previously been set up successfully, the WiFi credentials may have changed. I'm pinning your post to bring attention to it. My Arlos in another home never fail. Can it be that I've been sent 2 faulty cameras? Also, you mention that you're getting good signal for both of those problem Outdoor Cameras. Being at home doesn't mean that your security system has to take a break. Any other possibility to explore? Moved Permanently. I had thought about this a while back and had changed the encrption to WPA/WPA2. I have a few questions for you so we can figure this out: When you say you have good signal, is that as reported by your other two cameras? I am having the same issue.. Indoor cameras work just fine, 2 outdoors wont connect to wifi even when sitting right next to router.. tech support was no help having me do steps I have already tried. I suspect a compatibility issue, especially if your cameras are out of data with the firmware. I have sufficient signal strength and speeds, but decided to install an extender. So I temporarily disconnected my routers 5Ghz radio per your suggestion and reset the camera. jskrjs 1 Message Mon, Apr 18, 2022 8:35 PM Outdoor Camera can't connect to WiFi I still can't get mine to connect to wifi. If it doesn't work immediately, I would pack it up and send it back. Getting realy flustrating. Outdoor camera won't connect to wifi. just now. Why? I thought it was strange the set-up doesn't even show the 5G signal in the network list as an option, only my 2.4Ghz signal, so I had a good feeling it would work. When I first installed it ~1 month ago, it connected to wi-fi, but the battery died every 2-3 days. My Wi-Fi is very strong and has the 2.4 protocol. We finally got our mitts on it and put it to the test to see if it stood up to our expectations. I hope a fix is coming along. Checking the app to see if it registered it, 3. Installed extenders with no luck. The only thing that's occurred since the camera connected the prior time is a firmware update for the base station. It must be WPA2 encnryption. Alternately some have had success running on the guest network which can usually have a different SSID even on systems that don't allow you to name the 5G and 2.4G radios separately. I have done all the mentioned. etc.) What is strange is I was able to install the camera a few months ago with the same LG phone. I'm pinning your post to bring attention to it. .css-e0a60h{color:#0F2544 !important;background-color:!important;}.css-e0a60h:hover{color:#40a3f5 !important;background-color:!important;}.css-e0a60h:focus{color:#40a3f5 !important;background-color:!important;}.css-1kd84jh{line-height:105px !important;}Product Support. If the name of your wireless network (SSID) and . What troubleshooting steps have you already tried with our Support team (other than replacement). It refuses to show the live feed even after replacing the battery with a completely new one I bought not too long ago. What encryption is enabled? I'm on AT&T fiber router. Discussions around our indoor camera, also known as the SimpliCam, happen here. Basically you'd push the WPS button on the router, then within 5 minutes push the WPS button on the device, and they'd exchange the wifi password .
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