Quite a pain. tldr: Dock is fine if you just want video, audio and ethernet and are okay with installing drivers for the audio/ethernet.. BIOS settings and driver installation for troubleshooting. Display works fine. I've tried installing Cirtix and the Controller Driver, they're all the latest versions and my USB ports still don't work. Here's what we do: Unplug the dock Update the Thunderbolt Controller Driver Update the Thunderbolt Firmware Plug in the dock Run the TB16 Firmware Update utility And that's it. If yours is simply set to Disabled, try changing it to Manual. I followed the SLN308303 instructions below and the problem is solved.TarekMMostafa, Dell USB Type-C and Thunderbolt Docks. Press the dock button for a second and system should boot normally. Besides the USB ports not working until you log into windows, it does what I need it to do to use my monitors - which was the main reason I got it. * What PC model? The TB16 still has problems 1) High latency lag for mouse and keyboard when connected to the dock. . They both worked perfectly until a few weeks ago. As for many others, having been working fine for several years the USB ports on my TB16 recently stopped working with my XPS 13 9350. None of the USB ports on the dock function. Fresh installs of Windows Please reinstall the Thunderbolt software package. If so, what is the detailed error message when you double-click the device(s)? The monitor ports are working. https://www.dell.com/support/article/ht/en/htbsdt1/sln308303/dell-usb-c-and-thunderbolt-docks-wd15-tb16-tb18dc-wd19-wd19tb-wd19dc-d6000-bios-settings-and-driver-installation-for-troubleshooting?lang=en#driver. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If changing the Power Output and turning off "Allow the computer to turn off this device to save power" does not work. Keep in mind we have mostly Precisions and a bunch of Latitudes with some Alienwares scattered for flavor. We currently have around 40 TB16 docks in our business, all connected to Dell Precision 3520 / 3530 / 3540 laptops. Last week the USB ports on the docking station stopped working. Ethernet unstable with TB16 and Windows 11 I did a clean installation of Windows 11 on my Dell XPS 9370 laptop. The latest one is here: www.dell.com//driversdetails. 1 DisplayPort and 1 mini DisplayPort. Uninstalling the drivers hangs the computers. The Thunderbolt software icon only shows after you manually launch it; you should see it listed in your Start menu if you want to launch it, but that's not required in order for Thunderbolt to function. The internet connection through the ethernet stopped working suddenly. VGA and DisplayPort didn't work for me. I would really appreciate help to solve this issue. Now I can plug a single cable into the laptop for everything to work (ethernet, monitor via HDMI, dictation microphone, Logitech receiver, etc.). Right-click on your computer's active network adapter and click on Properties. The USB ports also don't work. If so, any extra steps you took to try and resolve it? 2) Monitors continuously wake from sleep and go back to sleep On my system it's there and the startup type is set to Manual, I assume because it only starts when a Thunderbolt device is connected, but I don't have one handy. Change your power profile to "High Performance" AND update the ASMedia USB 3.0 driver to v1.16.29.1 (Asus has posted them for many of their motherboards, try here, don't run the install, just use the files in the Drivers_Win10 folder). Then power on the docking station by connecting the power adapter to the dock before reconnecting the Type-C cable to your computer. I tried restarting everything, downloading drivers and some investigations in the Device Manager but no luck so far. Any other ideas?? Reinstalling the Thunderbolt Controller Driver did the trick to resolve both issues. Update =I believe the last update of the BIOS from Dell is the main reason it stopped working. The displays wouldn't be working either if Thunderbolt was down entirely. I tried restarting everything, downloading drivers and some investigations in the Device Manager but no luck so far. When I recover my laptop from sleep, the ethernet + usb do not want to work. I can't remember its exact name, but it definitely contains "ASMedia", because the other one pertains to the hub built into your PC to handle its own USB ports. Copy a large file over SSH (scp) from another machine on the LAN to your laptop using your external gigabit USB adapter attached to TB16. Dell Community Forum Home & Office Networking Support. We will work the issue. I can charge my phone with USB port but that's it. The solution in my case DELL TB16 dock issues/problems Task bar->Thunderbolt icon->Approve Attached Devices -> Cable and Dock -> Always Connect USB, and audio should work. I have kept up with all the updates for the laptop and the docking station as well as Windows 10. The dock seems to function just fine in POST, and after you are logged into Windows. Solution 1: Decrease your network adapter's Power Output Press the Windows Logo key + X to open the WinX Menu. If it's gone, I would suggest disconnecting the dock, uninstalling the software, and then reinstalling it. I tried installing all new drivers and also new Citrix receiver and still USB, ethernet and audio jacks do not work. The ports on the back are fine. Will be sending the Thunderbolt dock back to Dell for a refund. Thank you for any and all help! If so there's a known incompatibility with older versions of that application, so you have to make sure you're using version 4.9 or above; Dell has a KB article about it that includes a link to download a newer version. I managed to change to a new one from DELL but the same thing happened. However when I plug the webcam's USB connector into the XPS 15 laptop itself, it's immediately recognized again. Now, the monitor still works perfectlybut the USB ports on the TB16 seem to be dead. When you have the dock connected do you even see the ASMedia USB Root Hub listed in Device Manager? Currently we are running v1.16.56.1, Uninstalled and reinstalled the Thunderbolt controller drivers. Interesting. I actually have 2 of these docks and have issues with both. If you plug a keyboard or mouse into the laptop itself, it works there. You can't use MiniDisplayPort and HDMI together because they are daisy chained (not supported by macOS). Right now I'm having people open up their laptops and log in via the laptop keyboard, but it's less than convenient, especially when they came from the world of the e-Port replicator that just *worked*. Tried different docks, but I'm convinced it's not an issue with the actual dock hardware being there are multiple docks with the same issue. It has to be something related with the power saving because that's exactly what I did on Linux, and indeed the device works properly there. Your symptoms sound a lot like a known incompatibility between the TB16's USB host controller driver (which would break USB, Ethernet, and audio) and older versions of Citrix Receiver. Thank you! Works like a charm with the Logitech receiver plugged into the dock. Over the past couple months I've been deploying a fresh round of Precision 3540's and TB16 docks to users. Hope this information helped! I've heard people having great luck with the D6000 docks, but we are too deep into the TB16's to think about switching over. Running version 1.41.648.5. Cant figure it out. A USB 3 Ethernet adapter works fine when attached to the laptop, I haven't tried it when connected through the dock. Unplug every peripheral on the dock. 2. At that point you MAY have to reauthorize the dock the first time you connect it, but if so you should be prompted for that. Status was: target:patched, 10.12.6 (16G29) backup:original, 10.12.6 (16G29) It appeared in the list but didn't appeared anymore after the patch, even if I use the restore option. NOTE: Dell Thunderbolt Dock TB16 only supports Thunderbolt 3 technology. That makes these three ports utterly useless. I tried restarting everything, downloading drivers and some investigations in the Device Manager but no luck so far. Kind Regards Tyrone France 0 Kudos Reply * What operating system? But I'd again recommend uninstalling and reinstalling the Thunderbolt software and then applying the appropriate Thunderbolt firmware update for your system. I had to run the firmware update tool on a Windows laptop to get it to the latest version in the end. We've been fighting for a while with quite a few of our TB16 docks, and figured this might be a good place to see if anyone has found a working solution. I've had a Dell TB16 running for several months, used with my XPS 15 9560 laptop. Fixes that shit right up, just need an admin to approve the devices once or else every boot will show messages in the bottom right at first login. Solution: after installing bolt, install bolt-tools (sudo zypper in bolt-tools). I have been using the TB16 with my XPS13 for several months without problems. I was having the exact same issue on my XPS 13 - after the latest Windows update my dock's USB ports & ethernet stopped working. Precision 5530 with Dock TB16 to connect external display and ethernet cable. the adapter no long shows in network properties. Two Dell 5510, each with a TB16. Try powering off the dock by disconnecting the Type-C cable and then removing power adapter from the dock. External drive will pop in and out until it goes completely out. EDIT: Should note, Precision 15 5510. - Two USB 2.0 ports. Do they still have power? I just tried a fresh OS installation but the TB16 didn't appear anymore. Jericho5589 4 yr. ago At the login screen, display output works just fine on the dock, but ethernet is not working nor is USB on the dock. If I try to start the Thunderbolt Software application, I see an icon indicating that something is running, but there's no GUI and no way to interact. My TB16 dock works fine and I get 1 Gbps down and up from my employer's ISP when using the dock. Try powering off the dock by disconnecting the Type-C cable and then removing power adapter from the dock. In the Device Manager, double-click on the Network adapters section to expand it. you new motherboard has a new MAC address and needs to be allowed into the dock, Once you do this It will jump back into life. The ethernet is working fine if I use an ethernet/USB-C adaptor. However, when I use the ethernet connected to the TB16, the ethernet drops out every few seconds. ymmv This doesn't happen on all of them, but 5-6 in the batch of 20 I've deployed. I can move the plug from the webcam to either of the TB16 USB ports and get no response -- no device shows up in Windows device manager, and Logitech Gaming Software doesn't see the webcam. When I launch the Thunderbolt Software I get the following error message: "Thunderbolt Service cannot be found in Services. Do all the other ports on the dock work? If it still doesn't work, try installing the Thunderbolt firmware, which requires you to be running the latest BIOS and Thunderbolt software first anyway. I DO see that the Thunderbolt Service on the laptop is not running. same as above. Same problem here. Has anybody else experienced (or is currently experiencing) anything similar to the above? Find helpful customer reviews and review ratings for Dell 3GMVT TB16 Thunderbolt 3 Dock with 240W . The only noticeable difference between the two docking stations is the vents on the sides of the new model, previously forums were full of people complaining about the heat issues on the old model. Stopped working in July. I had a problem with TB16, actually with connecting TB16 via thunderbolt cable to my XPS.After reinstalling WIN 10 a and installing drivers for dock and thun. What DOES NOT work: Displayport Update the dock's driver (see above). the TB16 only features a single Displayport The TB16 has 2 DisplayPorts. I cannot see the Thunderbolt Doc icon/app in the tray. 1. The USB drivers for your computer are very important for the operation of the TB16. Just for the sake of completeness, try manually downloading and updating the ASMedia USB Host Controller driver from support.dell.com, since that's the driver that controls the TB16 dock's USB ports. The ethernet is working fine if I use an ethernet/USB-C adaptor. I installed the Realtek USB-GBE Ethernet Controller driver from Dell on all laptops, that did not work either.
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